Services and useful numbers
112 - Single European emergency number
The 112 Single Emergency Number replies to all emergency calls and guarantees a single first response.
Calls to 112 will be taken by an operator who will locate and identify the position of the person making the call, ask what type of emergency intervention is required and rapidly connect the caller with: Carabinieri Police Force, State Police, Fire Fighting Service, Health Emergency Service (and if necessary, via the Single Rescue Switchboard, with the Civil Protection Department, the Aosta Valley Forestry Corps and Aosta Valley Alpine Rescue).
Calls can be made to 112 from any landline or mobile phone, even without a SIM card or without credit. Calls are registered for security purposes and are always free.
112 is a number for emergencies only, and does not provide information of any kind.
Foreign citizens may ask for help in all languages, thanks to a simultaneous translation service.
Tourist medical assistance: In case of need, tourists can see a primary care physician (General Practitioner) for a fee of € 25.00 or € 50.00, depending on whether it is an office visit or a home visit (€ 10.00 for repetitive prescriptions at the GP office).
For a list of doctors in the various municipalities and their contact details, practice days and hours (Monday to Friday), search by place on the following link.
Out of hours doctor services: The out of hours doctor services ensure basic medical assistance for urgent conditions which manifest at night, during pre-holidays and holidays. In particular:
- from 8.00 p.m. to 8.00 a.m. on all public holidays
- from 8.00 a.m. on Saturdays (or from 10.00 a.m. all other pre-holidays) to 8.00 a.m on Mondays or the day after the holiday
Assistance in the mountains and on pistes: As part of the Regional Civil Defence, the Valdostane Alpine Assistance Service manages and organises the mountain support service in the Autonomous Region of Valle d'Aosta. The Call Centre,with a helicopter available, operates 24 hours a day with an emergency technical intervention service and telephone response service. It coordinates thirteen assistance service stations distributed throughout the main districts along the side valleys, whose locations enable prompt intervention, if the air dispatch team is not an option or is insufficient, including areas where operational conditions are difficult due to the altitude, which is often over 3,000 metres, or due to bad weather conditions.
The helicopter support service, offered by the local health board, includes the daily presence of a doctor, two certified Alpine guides experienced in assistance services, a dog unit during the winter period, a second doctor and a third guide during the main winter/summer tourist peaks. The helicopter base is located at the “Corrado Gex” Airport in Aosta. Helicopter rescue operations involve a fee charged by the Local Health Authority, Azienda USL Valle d'Aosta; this fee is covered by the patient's country of origin, if international agreements of this kind exist, or by the patient's insurance.
Trauma centres: The trauma centres are located over the region in the main skiing areas (Courmayeur, Pila, La Thuile, Champoluc-Ayas, Gressoney-Saint-Jean and Breuil-Cervinia). They are in operation during winter according to a set calendar which changes from season to season and also depending on the snow conditions. Normally, they are in operation from the beginning of December until the middle or end of April (open every day of the week). Services provided at trauma centres are to be entirely covered by the patient, unless the patient is covered by insurance policies offered at all ticket offices in ski areas when buying ski passes.
Hospitals: The hospital assistance service is guaranteed in Aosta by the "Umberto Parini" Regional Hospital (Viale Ginevra 3 - Aosta, at the crossroads with the State Road for the Gran San Bernardo) which is the location of the emergency services. Another hospital on the hill in Aosta (Beauregard Region - Via L. Vaccari, 5 - turn right before the Centro Addestramento Alpino) has other departments, such as paediatrics and gynaecology-obstetrics. Main line:(+39) 0165 54 31
Hemodialysis for patients on holiday: At the clinics in Aosta, Donnas and Saint-Vincent, depending on the number of available dialysis stations, haemodialysis therapy can also be administered to patients who are on holiday in the Aosta Valley. To make an appointment, call the nursing coordinator on: (+39) 0165 54 32 26 / (+39) 0165 54 37 44 or send a fax to: (+39) 0165 54 32 46